TERMS & CONDITIONS
PRODUCTS QUALITY
All leather products are from ultra soft nappa lamb leather selected from the best European raw materials.
PACKAGING
Our products are safely shipped in discreet package.
PAYMENT OPTIONS
You can pay by credit card (VISA - MASTERCARD).
DELIVERY TIME
All items are in stock. As soon as the payment is made the cargo will be sent to your address.
Europe: 5-7 Days
USA-Canada: 10-15 Days
International: 10-20 Days
SHIPMENT METHODS
(SHIPMENT COSTS & DELIVERY TIME)
1. REGISTERED POST OFFICE MAIL (accompanied by receipt on delivery).
Registered Post Office Mail cooperates with the national or state post offices.
| Cost | |||
| Delivery Time | 14-21 working days |
2. UPS - FedEx Courier*
| Cost | |||
| Delivery Time | 2-3 working days* | 3-5 working days* | 3-5 working days* |
* Delivery time depends on the area the order is to be delivered.
RETURN POLICY
- Returns are accepted only in case of prior authorization.
- The intention to return an item must be notified to us 15 days after your order has been made.
- All products must be in perfect condition with tags still on and in packaging.
- For reason of hygiene the return product must be unworn and unused.
- We are willing to change an item with another one of the same value.
- If a credit card was not used at the time of ordering a refund of your money is possible.
- Shipment cost can not be refunded.
- In case of a return caused by Eros fault shipment cost for re-sending a new item is free.
- We recommend purchasing insurance since we can not be responsible for lost or damaged returns. We cannot guarantee that your package will not be damaged upon arrival to your address.
- Any damaged or incomplete shipments must be reported within 48 hours of receipt of the products. Our products are brand new and have not been used. If a product arrives that looks damaged, dirty, resealed immediately file a claim with the carrier. Save all original packing material for inspection by the local postal inspectors.
IMPORT DUTY
Depending on your country you may be requested to pay additional import duty on goods ordered, it is your responsibility to pay any duties incurred.
HEALTH PROTECTION
We hereby declare that our products do not contain any pentachlorophenol (PCP).